Storage Belsize Park Terms and Conditions of Service
These Terms and Conditions govern the provision of storage and related removal services by Storage Belsize Park to you as a customer. By making a booking, using our services, or placing goods into storage, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 Customer means any individual, business, company or organisation that requests or uses our storage or removal services.
1.2 Services means any storage, collection, delivery, removal, loading, unloading, packing, handling or related activities provided by us.
1.3 Goods means the items, property, or belongings that you ask us to move, handle, store, or otherwise deal with.
1.4 Storage Facility means any premises, warehouse, container, unit, or other location where we store your goods.
1.5 Contract means the agreement between you and Storage Belsize Park incorporating these Terms and Conditions, formed when your booking is accepted by us.
1.6 Working Day means any day other than a Saturday, Sunday or public holiday in England.
2. Scope of Services
2.1 We provide storage services and, where agreed, associated removal, collection and delivery services. The precise scope of the services will be as set out in our written quotation or booking confirmation.
2.2 We reserve the right to refuse to carry or store any goods that, in our reasonable opinion, are unsuitable, unsafe, illegal, or fall outside the scope of our standard services.
2.3 Any additional services requested on the day of service or after commencement of storage will be chargeable in accordance with our applicable rates at that time.
3. Booking Process and Quotations
3.1 You may request a quotation by providing accurate details about the goods, access, addresses, timing, and any other relevant information required by us.
3.2 Quotations are based on the information supplied by you. If the information is incomplete, inaccurate, or changes, we reserve the right to amend the quotation or apply additional charges.
3.3 A quotation does not constitute a binding offer and is subject to availability of resources, including vehicles, storage space, and personnel, at the time you confirm your booking.
3.4 A booking is only confirmed when we issue a booking confirmation or other written acceptance. At that point, a Contract is formed between you and us on these Terms and Conditions.
3.5 You are responsible for checking the booking confirmation and notifying us promptly of any errors or omissions. If you do not notify us before the service date, we will perform the services as recorded in our confirmation and additional charges may apply for any changes.
4. Customer Obligations
4.1 You must ensure that you have authority to enter into this Contract in respect of the goods and, where you act on behalf of a third party, that you are duly authorised to do so.
4.2 You must provide us with safe, suitable access to the premises for loading, unloading, collection and delivery, including necessary parking permissions or permits, and ensure that the premises are ready for our arrival.
4.3 You must ensure that goods are properly packed and prepared for storage or removal, unless packing services are expressly included in our quotation.
4.4 You must not ask us to transport or store prohibited, dangerous or illegal items, including but not limited to explosives, flammable substances, firearms, drugs, perishable food, live animals, or waste material.
4.5 You must comply with all applicable laws and regulations relating to your goods and your use of our services, including waste and recycling regulations as set out in clause 10.
5. Payments and Charges
5.1 All charges for our services will be as set out in our quotation or booking confirmation, subject to any adjustments under these Terms and Conditions.
5.2 Unless otherwise agreed in writing, payment for removal and collection services is due in advance and must be received in cleared funds no later than the date specified in our confirmation.
5.3 Storage charges are usually payable monthly in advance, or as otherwise specified by us. We reserve the right to require a deposit or advance payment towards storage or associated services.
5.4 If payment is not received by the due date, we may refuse to commence or continue provision of services, deny access to goods in storage, and charge interest on overdue amounts at the statutory rate applicable to commercial debts or such other rate as we may lawfully apply.
5.5 Where services extend beyond the scope or duration anticipated in the quotation, additional time, mileage, labour, or storage will be charged in accordance with our prevailing rates.
5.6 All charges are exclusive of any applicable taxes, duties or levies, which shall be payable by you in addition where required by law.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by giving us notice in writing, subject to the provisions of this clause.
6.2 For removal or collection services, if you cancel more than five Working Days before the scheduled service date, any pre-paid charges may be refunded, less any non-recoverable costs reasonably incurred by us in preparation for the service.
6.3 If you cancel between two and five Working Days before the scheduled service date, we reserve the right to charge up to fifty percent of the quoted service fee.
6.4 If you cancel less than two Working Days before the scheduled service date, fail to be present, or fail to provide access as agreed, we may charge up to one hundred percent of the quoted service fee.
6.5 For ongoing storage, you may terminate storage by giving not less than fourteen days’ written notice, unless otherwise specified in your storage agreement. Storage charges will continue to apply until all goods are removed from our Storage Facility and all amounts due are settled.
6.6 If you request changes to the service date, time, location, or scope, we will make reasonable efforts to accommodate the changes but cannot guarantee availability. Additional charges may apply for rescheduling or variations.
7. Access to Goods in Storage
7.1 Access to goods stored with us is by prior arrangement and subject to our operational hours and reasonable notice requirements.
7.2 We may charge a fee for access visits, retrieval, or partial removal of goods from storage, as set out in our current tariffs.
7.3 We may, without being obliged to do so, require evidence of identity or authority before allowing access to the Storage Facility or releasing goods.
7.4 We reserve the right to move, reposition or rearrange your goods within the Storage Facility for operational, safety or efficiency reasons, provided that we take reasonable care to avoid damage.
8. Excluded and Special Goods
8.1 Unless explicitly agreed in writing, we do not accept the following goods for storage or removal: hazardous materials, toxic or corrosive substances, perishable goods, items requiring regulated temperature control, live animals, plants, currency, precious metals, jewellery of high value, important documents such as passports or securities, and items of extraordinary value.
8.2 If you submit such goods without our knowledge or consent, you do so at your own risk. We shall have no liability for loss, damage, or deterioration of such items, and you will be responsible for any loss, damage, or expense we incur as a result of their presence.
8.3 We may, acting reasonably, remove or dispose of any prohibited, unsafe or unlawful goods without notice, and you shall be liable for the costs of removal, disposal and any associated cleaning or remedial works.
9. Our Liability
9.1 We will exercise reasonable care and skill in providing our services. Our liability for loss or damage is subject to the limitations and exclusions in this clause.
9.2 We will not be liable for any loss or damage arising from your failure to properly pack, secure or protect goods, unless we have expressly agreed to provide packing services and have been paid to do so.
9.3 We shall not be liable for any loss or damage that is caused by wear and tear, gradual deterioration, inherent defects, atmospheric or climatic conditions, vermin, insects, or other causes beyond our reasonable control.
9.4 We shall not be liable for any loss or damage arising from your breach of these Terms and Conditions, your failure to provide accurate information, or your failure to obtain appropriate insurance for your goods.
9.5 Our liability for loss or damage to goods, whether in transit or in storage, shall be limited to a reasonable and proportionate amount having regard to the value of the goods and the charges paid. Unless otherwise agreed in writing, our total liability in respect of any claim or series of connected claims shall not exceed the lower of the replacement value of the goods or a fair market valuation subject to any monetary cap stated in our quotation or storage agreement.
9.6 We shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of data, or loss of opportunity, arising out of or in connection with our services.
9.7 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
10. Waste, Disposal and Environmental Regulations
10.1 We are not a general waste disposal contractor. Any removal or disposal of unwanted items, rubbish, or waste must be agreed in advance and may attract additional charges.
10.2 You must not bring waste or refuse to our Storage Facility for disposal. Any such materials discovered may be removed or disposed of at your cost, and you may be liable for associated cleaning, handling and regulatory compliance costs.
10.3 Where we agree to remove or dispose of certain items, we will do so in accordance with applicable waste management and environmental regulations. You are responsible for informing us of the nature of the items and any special handling requirements.
10.4 You must not store or request removal of items that require special licences or regulatory consents for handling or disposal without first notifying us and obtaining our express written agreement.
11. Insurance
11.1 You are strongly advised to arrange appropriate insurance cover for your goods while in transit and in storage, as the level of our liability may not fully protect your position in the event of loss or damage.
11.2 Unless expressly stated in writing, our charges do not include insurance of your goods. Any insurance that we may agree to arrange will be subject to separate terms, conditions, and limits imposed by the insurer.
11.3 It remains your responsibility to ensure that any insurance cover is adequate for the full value of the goods and is maintained for the duration of the storage and removal period.
12. Lien and Right of Sale
12.1 We shall have a lien over any goods in our possession for all amounts due and unpaid under the Contract, including storage charges, removal charges, interest, and any costs properly incurred.
12.2 If any sum remains overdue for more than thirty days, we may, after giving you reasonable prior notice, sell or otherwise dispose of some or all of the goods and apply the proceeds towards the outstanding sums and costs of sale or disposal.
12.3 Any remaining balance after deduction of such sums will be made available to you upon request. If the proceeds are insufficient to cover the amounts due, you shall remain liable for the shortfall.
13. Force Majeure
13.1 We will not be liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control, including extreme weather, transport disruption, industrial disputes, acts of government, or acts of third parties.
13.2 In such circumstances, we may suspend the provision of services for the duration of the event or, if it continues for a prolonged period, terminate the Contract without liability, subject to refunding any pre-paid charges for services not performed.
14. Data Protection and Privacy
14.1 We will process any personal data you provide in connection with our services in accordance with applicable data protection laws and our privacy practices.
14.2 We may use your personal data for administration, providing services, billing, customer support, and to comply with legal obligations. We may retain records of the Contract and services for a reasonable period.
15. Complaints and Dispute Resolution
15.1 If you are dissatisfied with any aspect of our services, you should notify us in writing as soon as reasonably practicable, providing full details of the issue.
15.2 We will investigate and aim to resolve complaints promptly and fairly. You must provide access to inspect any alleged damage and cooperate in any investigation.
15.3 Any claim relating to loss or damage to goods must be notified to us in writing within a reasonable time of discovery and, in any event, no later than seven days after delivery or retrieval from storage, unless a longer period is mandated by law.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Contract between you and Storage Belsize Park shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the provision of our services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17.2 No variation of these Terms and Conditions shall be effective unless it is expressly agreed in writing by us.
17.3 Failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
17.4 These Terms and Conditions, together with the booking confirmation and any agreed written variations, constitute the entire agreement between you and us relating to the services and supersede any previous terms, communications or representations.
17.5 You may not assign or transfer any of your rights or obligations under the Contract without our prior written consent. We may assign or sub-contract our rights and obligations, provided that this does not reduce the level of service owed to you.
By placing a booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.
