Belsizepark Storage Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Belsizepark Storage. By making a booking, paying a deposit or fee, or placing goods into storage, the customer agrees to be bound by these terms. Please read them carefully before using the service. They are intended to explain the service relationship clearly, including the booking process, payment obligations, cancellation rights, liability limits, and the rules that apply to any items stored.

In these terms, “we”, “us” and “our” refer to Belsizepark Storage, and “you” means the customer or any person acting on the customer’s behalf. These terms apply to all storage arrangements unless we agree in writing to alternative terms. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply in full.

The service is designed for personal and business customers who need secure short-term or longer-term storage. It is important that all items placed into storage are lawful, suitable for storage, and properly declared. We may ask for information about the goods, the intended storage period, and the customer’s identity before confirming a booking. Accurate information helps us manage the service safely and efficiently.

1. Booking Process

To reserve storage, you must complete our booking process and provide the information requested at the time of enquiry or application. A booking is only confirmed when we accept it and, where applicable, receive the required payment. We may decline a booking at our discretion if the service is unavailable, the items are unsuitable, the information supplied is incomplete, or the proposed use appears inconsistent with these terms.

When making a booking, you must ensure that all details are accurate, including the type, quantity, and approximate value of the items to be stored. Any change to the goods, storage duration, or access requirements should be notified to us promptly. If the goods exceed the space agreed, are hazardous, or differ materially from the description provided, we may amend the booking, require additional charges, or refuse to accept the goods.

The booking process may include verification of identity, acceptance of these terms, and confirmation of the start date. Where the service involves a specified unit, room, or area, any reference to capacity is approximate unless expressly guaranteed. We may reassign storage space for operational reasons, provided that any replacement space is reasonably suitable for the goods and the customer’s use.

If you use an agent, employee, mover, or other representative, you remain responsible for all actions taken on your behalf. The person delivering the goods must have authority to do so, and we may rely on that authority without further inquiry. Delivery of goods into storage, or access to a unit, confirms acceptance of these terms and the related storage arrangement.

2. Payments and Charges

Charges for storage, administration, access, insurance where offered, and any additional services will be set out at the time of booking or in a separate price list. Unless otherwise agreed, fees are payable in advance. Payment must be made in the manner and by the date stated in the invoice, booking confirmation, or request for payment. We may suspend access, refuse removal, or terminate the booking if payment is overdue.

All prices are stated inclusive or exclusive of tax depending on the information provided at the time of charge. If tax or any mandatory charge applies, it will be added at the appropriate rate. We may revise our charges from time to time by giving reasonable notice, particularly where the storage period is extended or market conditions change. Continued use of the service after notice of a price change will be treated as acceptance of the revised charge.

Where a payment is returned, reversed, or charged back, you remain liable for the full amount due together with any bank, card, collection, or administrative costs reasonably incurred by us. We may apply payments first to outstanding fees, then to interest or recovery charges, and finally to any other sums due under the booking. Failure to pay on time may result in enforcement action.

3. Cancellations, Amendments, and Early Termination

You may cancel a booking before the agreed start date by giving notice in accordance with the cancellation instructions provided at the time of booking. If you cancel after the service has started, charges may still apply for the notice period, the minimum term, or any part of the storage already provided. Any refund will be calculated after deducting sums properly due to us.

If you wish to shorten, extend, or otherwise change the booking, you must request the change in advance. We are not obliged to agree to amendments, but we will act reasonably when considering them. Where a booking is extended, the same terms continue to apply unless we notify you of revised terms. Any increase in charges caused by an amendment may be payable immediately.

We may terminate or suspend the service with immediate effect if you breach these terms, fail to pay amounts due, store prohibited items, provide false information, or act in a way that creates a risk to the site, staff, other customers, or property. On termination, you must remove all goods promptly. If you fail to do so, we may take steps allowed by law, including sale, disposal, or storage of the goods at your expense, after giving any required notice.

If the arrangement ends for any reason, any outstanding amount becomes immediately due. We may retain goods or exercise a lien to the extent permitted by law until all sums owed are paid in full. Termination does not affect rights that have already accrued, including the right to recover unpaid charges, damage costs, or reasonable enforcement expenses.

4. Customer Responsibilities and Permitted Use

You are responsible for ensuring that goods are properly packed, labelled, and suitable for storage. Items should be clean, dry, and securely wrapped where appropriate. We are not responsible for deterioration caused by inadequate packing, pre-existing defects, infestation, mould, temperature sensitivity, or the nature of the items themselves. You should also ensure that all items are lawful to possess and store in the United Kingdom.

The storage space must be used only for the purpose agreed. You must not use it for business activities involving retailing to the public, subletting, manufacturing, sleeping accommodation, or any unlawful or dangerous activity unless we have given written permission. You must not do anything that causes nuisance, damage, contamination, excessive noise, or interference with the use of the facility by others.

Access arrangements may be subject to operating hours, identification checks, security rules, and reasonable operational restrictions. We may temporarily restrict access for maintenance, safety reasons, emergencies, or legal compliance. Where access is granted, you must follow instructions from our staff and use the premises responsibly. Any keys, codes, access cards, or similar items supplied to you remain our property unless we state otherwise.

You must keep your contact details current. If we need to give notice under these terms, we will use the last address, email, telephone number, or other contact details you supplied. Notice will be treated as received according to the method and timing reasonably expected for that form of communication. Failure to update your details may affect our ability to contact you about fees, breaches, or collection.

5. Liability and Insurance

We will exercise reasonable care and skill in providing the storage service. However, to the fullest extent permitted by law, we are not responsible for loss or damage caused by events beyond our reasonable control, including fire, flood, theft, vandalism, storm, power failure, pest infestation not caused by our negligence, civil disturbance, or act of God. We are also not liable for indirect or consequential loss, loss of profit, loss of business, or loss of opportunity.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If we are found liable for loss or damage to your goods, our liability will be limited to the lower of the replacement value of the affected item or the amount recoverable under any applicable insurance arrangement, subject to any cap stated in the booking terms.

You are responsible for arranging suitable insurance for your goods unless we expressly state in writing that insurance is included. Any insurance option, if available, may be subject to separate conditions, exclusions, valuation rules, and claim procedures. It is your responsibility to ensure the sum insured reflects the true value of the goods and to notify us of any high-value items that may require special handling or storage conditions.

We are not liable for loss or damage caused by your breach of these terms, including failure to pack properly, storage of prohibited items, overloading, concealed defects, leakage, or failure to disclose relevant information about the goods. You agree to indemnify us against claims, losses, costs, and expenses arising from your breach, your unlawful use of the service, or the actions of anyone you authorise to act on your behalf.

6. Waste Regulations and Prohibited Items

You must not use the storage service to abandon waste or to dispose of items that are regulated under environmental or waste legislation. Any goods that are no longer wanted must be removed and dealt with lawfully by you. We do not accept responsibility for waste collection, fly-tipping, or disposal of items left behind unless we agree otherwise in writing and in compliance with applicable law.

You must not store hazardous, dangerous, illegal, stolen, contaminated, explosive, flammable, radioactive, toxic, or environmentally harmful materials. This includes, without limitation, gas bottles, fuels, solvents, asbestos, chemicals, firearms, ammunition, perishable food, live animals, and any item that could pose a risk to health, safety, or the environment. We may update the list of prohibited items where necessary for legal, insurance, or operational reasons.

If we reasonably suspect that any goods are prohibited, unsafe, leaking, decomposing, or otherwise unlawful, we may inspect, isolate, move, or remove them without prior notice where necessary to protect people, property, or the environment. You will be responsible for all costs incurred as a result, including cleaning, specialist handling, disposal, regulatory reporting, and any fines or claims arising from your breach.

You warrant that you will comply with all applicable waste and environmental laws, including the duty to prevent improper disposal of controlled waste. If the goods become waste while in storage because of your conduct or omission, you remain responsible for arranging legal removal. We may cooperate with authorities where required by law and may retain records of relevant transactions, identities, and actions taken in connection with waste or prohibited materials.

7. Access, Security, and Operational Rules

We may use security systems, monitoring, locks, alarm controls, sign-in procedures, and other safeguards to protect the premises. These measures are intended to support the security of the facility, but they do not create a guarantee against loss or damage. You are expected to use reasonable care with any access credentials and to report any suspected misuse or loss immediately.

We may enter the storage area in an emergency, where we reasonably believe there is a risk to people or property, to carry out repairs, or to comply with a legal obligation. We may also enter where you have given consent or where entry is otherwise permitted by law. Wherever practical, we will use reasonable efforts to give notice before entering your storage area.

We are entitled to make operational changes to the site, including adjusting opening arrangements, access methods, security protocols, and internal layouts. These changes will not amount to a breach provided they do not materially reduce the service promised under your booking. If a change is necessary for safety, compliance, or efficient operation, you agree to cooperate with reasonable requests made by us.

8. Governing Law and General Provisions

These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, although we may choose to bring proceedings in any other court with jurisdiction if necessary to enforce our rights. This clause applies to both contractual and non-contractual disputes.

No delay or failure by us to enforce any right under these terms shall operate as a waiver of that right. Any waiver must be in writing and shall apply only to the specific circumstance stated. You may not assign or transfer your rights or obligations without our written consent. We may assign, transfer, or subcontract our rights or duties where this does not materially reduce the service provided to you.

If there is any inconsistency between these terms and any written booking confirmation, the booking confirmation will prevail only to the extent of the inconsistency and only if expressly stated. These terms, together with the booking confirmation and any written addendum, constitute the entire agreement between the parties for the storage service. Nothing outside this agreement has contractual effect unless agreed in writing.

Belsizepark Storage reserves the right to update these Terms and Conditions from time to time, for example to reflect changes in law, operational practice, or the scope of services offered. The version in force at the time your booking is made will normally apply to that booking, unless a later change is required by law or agreed in writing. Continued use of the service after notice of an updated version will be taken as acceptance of the revised terms where lawful to do so.

By entering into a storage arrangement with us, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that you have authority to store the goods, that the goods are lawfully held, and that all information provided is accurate and complete. These responsibilities are an essential part of the agreement and support the safe, lawful, and orderly operation of the service.

The customer should retain a copy of these terms for future reference. If any clarification is needed, the written booking details will be read together with these Terms and Conditions, and both will be interpreted in a commercially sensible way. The aim is to create a clear, fair, and lawful storage service that protects both parties while maintaining practical standards for booking, payment, cancellation, liability, and waste compliance.